FAQ (Shipping, returns, etc)

What are your shipping rates?

✨ Pins Ship Free! ✨ All other orders ship for a flat rate of $3.50. 

What is your order processing time? 

All apparel is fulfilled through our partner service Printful, and ships within 2-8 business days. Accessories such as pins, keychains and patches are shipped USPS within 3-5 business days. 

What is your return/refund policy? 

If you receive a product and something isn't right, please drop us a message via our contact page and we will be in touch. We can offer refunds for items returned unopened in original condition or store credit for clothing that is damaged or incorrect. 

Do you offer wholesale?

Yes we do! Our pins, patches and keychains are available wholesale. Please contact apaul@thelavenderpenguin.com for wholesale inquiries, or see our RangeMe listings for current product offerings.